INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1.Where do you ship to?

We offer international shipping to a wide range of countries, including the United States,Europe,the Middle East,Asia, and more. To check if we ship to your country,please refer to theShipping Calculator at checkout or contact our Customer Support team.

2.How long will it take for my order to arrive?

·Domestic Shipping (USA & Saudi Arabia): 3-7 business days·International Shipping: 7-15 business daysDelivery times may vary depending on your location and local customs processing.

3.How much is shipping?

Shipping fees are calculated at checkout based on your delivery location, the size of your order,and the shipping method you select. We also offer free shipping on orders over $50 (restrictionsmay apply).

4.Can I track my order?

Yes! Once your order is shipped, you will receive an email with a tracking number. You canuse this number to track your shipment via our trusted shipping partners (DHL, FedEx, UPS,etc.).

5.Will my order be packaged securely?

Absolutely! We use high-quality packaging to ensure your items arrive safely. Additionally,weprioritize eco-friendly packaging materials whenever possible.

Return and Exchange Information

1. What is your return policy?

We offer a 30-day return policy for most items, starting from the date of delivery. Items must
be unused and in their original packaging. Please check our full Return Policy page for more
details on eligibility.

2. How do I return an item?

To return an item, please:
1. Contact our Customer Support team at [email address] or visit our Returns Portal.
2. Provide your order number and reason for return.
3. We will send you a Return Authorization (RA) Number with instructions.
4. Securely pack your item and include the RA number on the package.

3. Do I need to pay for return shipping?

Return shipping fees are the responsibility of the customer unless the return is due to a faulty or
incorrect item. In such cases, we will cover the return shipping cost.

4. How long does it take to get a refund?

Once we receive your returned item, it may take 5-7 business days to process your refund.
Refunds will be issued to your original payment method.

5. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our Customer Support team within 7
days of receiving your order. We will offer a replacement or refund based on your preference.
Please provide photos of the damage or defect to speed up the process.

6. Can I exchange my item for a different size or color?

Yes! If you would like to exchange an item, simply contact us, and we'll guide you through the
exchange process, depending on availability. If the item is out of stock, we will issue a refund.