Shipping Policy – SG24Mart.com Effective Date: March 11, 2026 Thank you for shopping at SG24Mart.com, operated by Shaheer Group 24 LLC. We are committed to delivering high-quality products from our global warehouses to your doorstep. Below are the terms and conditions that constitute our Shipping Policy. 1. Order Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays. • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 2. Shipping Rates & Delivery Estimates We offer global shipping with a focus on speed and reliability. Delivery times depend on the destination and the specific shipping method chosen at checkout. • USA Delivery: Typically 7-15 business days. • International Delivery: Typically 10-20 business days (depending on the country). Note: Delivery times are estimates and start from the date of shipping, not the date of order. Estimated delivery dates will be provided at checkout. 3. Shipment Confirmation & Order Tracking Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package directly through our website or the carrier’s portal. 4. Customs, Duties, and Taxes SG24Mart.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for detailed information. 5. Shipping to P.O. Boxes or APO/FPO Addresses While we strive to deliver everywhere, some shipping carriers used by our global partners may have restrictions on P.O. Boxes or military addresses. If there is an issue with your address, our support team will contact you promptly. 6. Lost or Damaged Packages If you receive your order damaged, or if the tracking shows "Delivered" but you haven't received the package, please contact our support team at info@sg24mart.com within 5 days. • Please save all packaging materials and damaged goods before filing a claim. • We will work with our logistics partners to resolve the issue or provide a replacement. 7. Incorrect Address Disclaimer It is the buyer's responsibility to ensure that the shipping address is entered correctly. We are not responsible for packages that are delivered to an incorrect address provided by the buyer. Contact Us If you have any questions about our shipping process, please reach out to us: Shaheer Group 24 LLC (USA) 30 N Gould St, Ste R, Sheridan, WY 82801 Email: info@sg24mart.com Website: www.sg24mart.com
