Refund policy
Last updated: 28th August, 2026
At SG24Mart, your satisfaction matters to us. If you're not happy with your purchase, here's how our return process works.
Return Window
You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, unworn, and in its original packaging.
Non-Returnable Items
- Personal care and beauty items that have been opened or used (for hygiene reasons)
- Sale or clearance items marked as final sale
How to Request a Return
Contact us at [your support email] with your order number and reason for return. We'll provide instructions on how to send the item back.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will cover the cost.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed to your original PayPal payment method within 5-7 business days.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no extra cost to you.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +1 251-999-9376 or email us at info@sg24mart.com or shaheergroupusa@gmail.com or contact us at 30 N Gould St, Ste R, Sheridan WY 82801, United States.